Telcoin Services and Support

Support Center

Telcoin Services and Support

Account Registration

  • What network does Telcoin use?
  • How to download the Telcoin mobile app?
  • Navigating Your Telcoin App
  • Telcoin Wallet Verification Guide
  • What documents do I need to open an account?
  • How long does it take to open an account?
  • If You're Not Receiving an SMS Code:

Account Management

  • Can I access my account from my laptop?
  • Changing Your Phone Number:
  • Resetting Your Security Code:
  • What happens if I lose my Phone?
  • Where can I find my Seed Phrase?
  • What happens if I receive digital assets that are not listed and are sent to my wallet?

Product Support

  • Trading Digital Assets on the Telcoin Mobile Application
  • Troubleshooting Trading Issues

Transactions

  • Debit Card Deposit Guide
  • Debit Card Withdrawal Guide
  • Digital Asset Deposits on the Telcoin Application
  • Digital Asset Withdrawal on the Telcoin App
  • Troubleshooting Issues with Deposits
  • Remittances on the Telcoin Application

Complaints

  • What is a Complaint?
  • How to make a Complaint?

Debit Card Withdrawal Guide

How to withdraw assets using your debit card on the Telcoin app?

 

Step 1: Navigate to the homepage on the Telcoin Application and press the plus sign (Transactions) at the bottom center of the screen. From here, press on Withdraw, choose the Debit Card option and place the amount of the USDC you intended to withdraw. Once the desired amount of USDC is inputted, press Proceed to Confirmation

 

Step 2: Confirm Withdrawal

The confirm withdrawal page shows the amount of your withdraw, withdraw fees and the total amount that will be credited to your Debit Card. This is NOT the final page for Withdrawals. 

*Additional Information about fees & other details can be viewed here: https://transak.notion.site/Off-Ramp-Payment-Methods-Fees-Other-Details-b938af0e6ca24da9b7f2aa2bd040ea40

If you agree to the rate structure, please tap Confirm and Withdraw to proceed. This will direct you to our partner Transak's confirmation page. Please note that, if this is your first withdraw/deposit, you will be prompted to KYC at this point. 

 

 

Step 3: Transak Withdraw to Bank Account

This page is for you to confirm the amount you wish to withdraw including fees through our partner Transak. If the information is accurate, click Sell Now to continue on to the verification page. 

 

Step 4: Verify Your Email

A verification code will be sent to your email that is attached to your account. Enter the verification code into the field provided and Check Box that you agree with Transak's Terms of Use and Privacy Policy. Click "Continue". 

 

Step 5: Choose a Card

You may Add a new Visa Debit Card or choose a card previously attached to your account. 

 

Please note that only VISA debit cards are supported for withdrawals

 

More articles in this section

Debit Card Deposit Guide

Digital Asset Deposits on the Telcoin Application

Digital Asset Withdrawal on the Telcoin App

Troubleshooting Issues with Deposits

Remittances on the Telcoin Application