Telcoin Services and Support

Support Center

Telcoin Services and Support

Account Registration

  • What risks are there with Digital Assets?
  • Are Digital Assets protected by SIPC or similar protection?
  • What network does Telcoin use?
  • How to download the Telcoin mobile app?
  • Navigating Your Telcoin App
  • Telcoin Wallet Verification Guide
  • What documents do I need to open an account?
  • How long does it take to open an account?
  • If You're Not Receiving an SMS Code:

Account Management

  • Can I access my account from my laptop?
  • Changing Your Phone Number:
  • Resetting Your Security Code:
  • What happens if I lose my Phone?
  • Where can I find my Seed Phrase?
  • What happens if I receive digital assets that are not listed and are sent to my wallet?

Product Support

  • Trading Digital Assets on the Telcoin Mobile Application
  • Troubleshooting Trading Issues

Transactions

  • Debit Card Deposit Guide
  • Debit Card Withdrawal Guide
  • Digital Asset Deposits on the Telcoin Application
  • Digital Asset Withdrawal on the Telcoin App
  • Troubleshooting Issues with Deposits
  • Remittances on the Telcoin Application

Digital Asset Deposits on the Telcoin Application

How to deposit digital assets on the Telcoin App?

Please note that your account must be fully verified before you can deposit on the Telcoin App.

Step 1: Access the Deposit Page:

  • Tap on the "+" sign located at the centre of the Telcoin app.
  • Choose "DEPOSIT" from the options available.

iPhone 14 Pro.pngiPhone 14 Pro-1.png

 

Step 2: Select the Digital Asset:

  • A warning will pop up informing you that the Telcoin Application only accepts deposits from a Polygon wallet address. Once you have read this and fully understand, Tap "I understand."
  • Choose the specific digital asset you intend to deposit.
  • If you're looking for the list of supported digital assets, you can find it here.

iPhone 14 Pro-2.pngiPhone 14 Pro-3.png

 

Step 3: Receive Your Wallet Address or QR Code:

  • The app will provide you with your wallet address and a QR code. You can use either of these to complete your deposit.
  • For deposit purposes, you can copy the wallet address or scan the QR code.

iPhone 14 Pro-4.png

 

Step 4: Track Your Deposit:

  • Use a blockchain explorer service such as Polygonscan to track the progress of your deposit. This ensures transparency and allows you to monitor your transaction.

 

 

IMPORTANT REMINDERS:

Always choose the "Deposit" option when you're depositing digital assets. The "Receive" button is designed for receiving remittances and App-to-App crypto transfers. A list of supported countries for our remittance service can be found here.

 

As of V3.0, the Telcoin wallet has migrated to the Polygon PoS Chain. In order to deposit your TEL or other supported assets, you will first need to bridge your assets from Ethereum to Polygon using a Web3 wallet such as Metamask. Then, once your assets have settled in your Polygon Wallet, you can deposit them directly into your Telcoin Application wallet.

Learn more here:

 

We hope this guide makes the deposit process smooth and straightforward. If you have any questions or require further assistance, please don't hesitate to reach out to our Support Desk.

More articles in this section

Debit Card Deposit Guide

Debit Card Withdrawal Guide

Digital Asset Withdrawal on the Telcoin App

Troubleshooting Issues with Deposits

Remittances on the Telcoin Application