Telcoin Services and Support

Support Center

Telcoin Services and Support

Account Registration

  • What network does Telcoin use?
  • How to download the Telcoin mobile app?
  • Navigating Your Telcoin App
  • Telcoin Wallet Verification Guide
  • What documents do I need to open an account?
  • How long does it take to open an account?
  • If You're Not Receiving an SMS Code:

Account Management

  • Can I access my account from my laptop?
  • Changing Your Phone Number:
  • Resetting Your Security Code:
  • What happens if I lose my Phone?
  • Where can I find my Seed Phrase?
  • What happens if I receive digital assets that are not listed and are sent to my wallet?

Product Support

  • Trading Digital Assets on the Telcoin Mobile Application
  • Troubleshooting Trading Issues

Transactions

  • Debit Card Deposit Guide
  • Debit Card Withdrawal Guide
  • Digital Asset Deposits on the Telcoin Application
  • Digital Asset Withdrawal on the Telcoin App
  • Troubleshooting Issues with Deposits
  • Remittances on the Telcoin Application

Complaints

  • What is a Complaint?
  • How to make a Complaint?

Troubleshooting Issues with Deposits

 

Wrong Address Recovery

Please note that Telcoin does not provide token recovery if a deposit is made using the wrong wallet address. It is essential to take responsibility for ensuring your deposits are made correctly. However, we understand that significant losses can be concerning. In such cases, Telcoin's discretion determines whether assistance can be provided in recovering the funds.

 

If You've Deposited via Ethereum:

If you've made a deposit via Ethereum and need assistance, please reach out to the Telcoin Support Desk, providing the following information:

  • Mobile Number + Country Code (e.g., +1 1234567890):
  • Your Telcoin Wallet Address
  • Token Name
  • Amount:

 

More articles in this section

Debit Card Deposit Guide

Debit Card Withdrawal Guide

Digital Asset Deposits on the Telcoin Application

Digital Asset Withdrawal on the Telcoin App

Remittances on the Telcoin Application